'I live and breathe hospitality and love sharing my passion and experience'
Desirée is an energetic, inspirational and engaging trainer whose method of training Hospitality Mastery focuses on middle management and newly promoted leaders.
In addition to this, she assists HR teams and entrepreneurs in setting up company onboarding and departmental introduction. All this to ensure staff engagement and retention.
Throughout the years spent working in luxury hospitality she has prioritised training and coaching, personally designing and delivering bespoke learning material to develop the skills and knowledge of her team members.
Embarking on what would be a long-term hospitality career at the age of 15 as a Kitchen Porter, Desirée’s background lay within Food & Beverage and saw her progress to hold senior and general manager positions. Her passion for the industry is palpable in every way, as is her desire to share her knowledge and support those starting their management journey in it, for they are the leaders of the future.
A few of the properties she had the joy of working at throughout her career are:
- Conrad Hotel, London
- The Metropolitan Hotel, London
- The Berkeley Hotel, London
- W Hotel, London
- Aqua Restaurant Group, London
- Green & Fortune at Seacontainers, London
- De L’Europe, Amsterdam
- Kruisherenhotel, Maastricht
Desirée’s training brings your ‘why’ and ‘how’ to life and gives tools that are easy to implement, regardless of previous experience. Her main goal is to share her knowledge and experience so that you can exceed the expectations of your guests
and your precious teams.
Training courses are designed with supervisory, assistant level and heads of department in mind. However, we can adapt any subject to meet the needs of your operation. See the training menu for examples of training courses on offer.
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