Mystery visits are an effective method of identifying potential challenges and ‘blind spots’ within your business – highlighting not only areas for improvement but how you can harness your existing strengths. We are able to offer this service using your own existing standards or assist you in creating new standards for your operation. Giving comprehensive feedback and building an action plan following the visit is part of our mystery visit package.
Why? Perhaps you have a specific need within your business. Are you:
- Opening a new project?
- Expanding your current business?
- Rebranding your company?
- Aiming for higher retention rates?
- Looking to improve your review ratings?
What? For this you may want to consider:
- Personalised onboarding
- Departmental introduction
- Clear briefings & meetings structure
- Developing your team on different skills and techniques
- Training and/or coaching new managers or leaders
How? These programs can be designed specifically for you. To achieve the right outcome for you, we would start with:
- A Telephone or Teams introductory meeting to establish your needs; then
- Arrange a personal visit to your property to gain a greater understanding of your business and operation.
- What do you currently offer and what is your future vision?
- We can then conduct a mystery visit and analyse reviews to help in identifying patterns and recurring challenges; so that we can
- Design your tailor made course(s) based on your agreed priorities for the business.
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